ORDERS

All orders received by our representatives are valid only after confirmation by us and are executed in accordance with the conditions of our acceptance. This confirmation is only necessary on our part; the customer, on the other hand, is bound as soon as he has signed the contract order form with the representative.

DELIVERY TIMES

Delivery times are maintained wherever possible, but are not binding. If the terms of payment have not been strictly observed, in particular with regard to the deposits to be paid by the purchaser when the order is placed, we reserve the right to postpone delivery. If the goods are not taken delivery of on the dates stipulated, the payment deadlines will take effect from the date on which the goods are made available. Under no circumstances may any delay on our part in the execution of an order give rise to any penalty whatsoever, nor to the cancellation of the order, nor to any right on the part of the purchaser to take action elsewhere on our behalf. In the event that, for any reason whatsoever, the purchaser refuses to take delivery of the item sold, we shall automatically be liable, by way of damages, for compensation equal to 50% of the amount of the invoice.

TRANSPORT

Goods travel at the recipient's expense and risk, whatever the mode of transport and delivery conditions. Delivery charges will be invoiced for all orders of less than €500 net excluding tax.

PRICES

In accordance with article 57 of the law of 30 March 1976 and article 91/5 of the B2B law, our company reserves the right to adjust the price of our products, after the formation of the contract, up to 80% of the final price, depending on changes in the cost of raw materials.

PAYMENT

Our invoices are payable in cash or on the due date indicated thereon. This sale is expressly conditional. Ownership of the items sold will not pass to the buyer until all sums due in principal, interest and costs have been paid. However, the risks of the item are borne by the buyer. In the event of the buyer failing to fulfil any of his commitments, we may either consider him to have forfeited the benefit of the term or terminate the agreement. In this case, the sale will be cancelled ipso jure and without further formality, the supplies must be returned to us immediately at the company's registered office and we will be entitled, by way of compensation, to 50% of the amount of the invoice. We shall have the right to pursue payment in competition. Any sum not paid on the due date shall automatically bear interest at the rate of 10% per annum, without notice of default being required. In addition, if payment defaults persist for more than 15 days, the amount due shall be increased automatically and without notice of default by 15% by way of additional penalty, with a minimum of € 24.79. Our bills of exchange do not entail any novation.

GUARANTEE

Any complaint concerning apparent defects in a supply of any kind must reach the management of our establishments within eight days of the invoice or delivery date. After this period, the supply will be considered approved. We do not accept returns without prior written agreement. Our equipment is guaranteed for the legal period from the date it is made available to the purchaser in our premises, this guarantee being limited to the replacement of defective parts and components. This guarantee does not extend to the consequences of normal wear and tear of parts, negligence or faulty use of the equipment. Finally, no compensation may be claimed for damages. The guarantee does not exempt the purchaser from payment. The modification or replacement of parts during the guarantee period cannot have the effect of extending the guarantee period for the equipment. Contract work and repairs to used equipment carry no warranty. The warranty will lapse definitively if persons other than XLR personnel and not authorised by XLR attempt to adjust or repair the equipment. The same will apply if the purchaser fails to fulfil any of his commitments.

DISPUTES

All disputes of any kind whatsoever shall fall within the exclusive jurisdiction of the Courts of Brussels.

GENERAL TERMS AND CONDITIONS OF THE PURCHASER

We formally decline all general conditions of purchase appearing on letters, vouchers and documents from our customers, ours alone being applicable unless otherwise expressly agreed by us. Submission of the order implies unreserved acceptance of these conditions.

CONTRACT

All contracts are deemed to have been concluded only after written confirmation from us, and any dispute by the customer concerning the contract must be notified within eight days of receipt.

LIABILITY

We accept no liability for any damage arising from the partial or total malfunction of the equipment or accessories.

REPAIRS

Repairs will only be accepted if accompanied by a full description of the problem reported by the customer. In the event of a refusal to intervene, a handling and quotation fee will be calculated and invoiced (minimum 40 € excluding tax). As soon as a repair is received, XLR will do everything in its power to offer a top quality service. If necessary, the equipment will be sent to the manufacturer. Transport of defective equipment during and outside the warranty period is always paid for by the customer. In the case of equipment returned to the manufacturer, all transport costs, estimates, etc. will be paid by the customer. XLR will in no way be held responsible for transport and costs incurred. Repairs will begin as soon as XLR's technical department has received the customer's agreement. All repairs will be paid for at the latest on delivery or collection of the repaired device. The submission of a repair to XLR implies the customer's agreement to the clauses set out in these conditions.

PRIVACY POLICY

To find out more about our confidentiality policy, click here.

These terms and conditions are without prejudice to any other rights.